REturns Policy

returns policy for webcomillsupply.com

Thank You for your purchase. At Webco Mill Supply Ltd. we stand 100% behind our products, however if for any reason you’re not completely satisfied with your purchase for any reason, you may return it to us for a refund, credit, or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Please Note:

  • A 20% restocking fee will be charged for all returns

  • Sale or Clearance items are FINAL SALE and cannot be returned

  • Custom manufactured items are FINAL SALE and cannot be returned

Return Process

To return an Item, please email info@webcomillsupply.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and ship your return to the following address:

Webco Mill Supply Ltd., 345 Raab St, Hope BC, Canada, V0X 1L4
Attn: Returns, RMA#_____________

Please note:

You will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to send your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billings cycles to appear be processed. We will notify you by email when your return has been processed.

If the order was originally shipped with FREE SHIPPING terms, the actual shipping costs for the order will be charged back to the customer.

The import fee on United States orders for import costs such as duties & custom clearance fees associated with the original order total value will be calculated and back charged to the return shipment.

For defective or damaged products, please contact us. If the return of goods deviates from the conditions mentioned above, the goods will be returned to you at your cost. If you have any questions concerning our return policy, please contact us.